How long until my order ships?
All orders are filled and shipped within 1-3 business days ( Monday - Saturday ).
Please allow up to 10 business days for all custom orders.
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Shipping in the US:
FREE SHIPPING:
ALL in-stock orders over $125 ship free within the Continental US.
Shipping rates:
FLATE RATE SHIPPING:
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All Candle orders totaling $124.99 or less, ship via Express ( 2-3 day mail ) for a flat rate of $9.00 within the United States.
Estimated transit times are determined by the mail service selected.
USPS First Class Mail Service : Approx. 3-5 business days
USPS Priority Mail : Approx. 1-3 business days
USPS Priority Express : 1-2 business days.
Shipping times to Alaska & Hawaii may take an additional transit time.
If you have any questions regarding shipping, please contact us!
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International Shipping:
All international orders are shipped via USPS International Mail. Shipping time varies with each country, but generally takes anywhere from 7 - 25 days depending on local parcel and customs.
Shipping rates are based on package weight and are calculated at checkout.
While every effort will be made to ensure the safe delivery of your parcel, Crescent Siren cannot be responsible for packages lost in transit when shipping with USPS First Class International Mail. For this reason, we suggest shipping with USPS Priority mail, with insured delivery.
For more information regarding transit times, policies, and shipping upgrades, please visit our International Shipping Policy page or contact us.
Sales Tax / VAT
All sales are exclusive of any VAT or import tax. Your country may require you to pay taxes upon retrieval of your package. For more information, please contact your local postal service.

Damaged Packages
In the unfortunate event your product arrives broken, please message us with a photo of the damaged products and a photo of the damaged shipping box and a replacement will be sent out right away.
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Lost Packages
While every effort will be made to ensure the safe delivery of your parcel, Crescent Siren cannot be responsible for packages lost in transit. If you believe your package has been lost or stolen, Please contact us and we would be happy to help you file a claim.
If you prefer your order to ship with a courier other than USPS (such as UPS or FedEx), please contact us.
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Cancelation Policy
We work hard to get your order shipped as quickly as possible; contact us within 6 hours of purchase to cancel your order for a full refund.
Returns + Exchanges
We want you to love what you buy.
Crescent Siren gladly accepts returns & exchanges of unused, unworn goods. Please contact us within 14 days of the delivery date.
Returns must arrive back to us within 21 days of delivery date.
Buyers are responsible for cost of return shipment. Original shipment costs are non-refundable.